Effective as of 28 December 2023
The GHA DISCOVERY Privacy Policy can be found here and the NH DISCOVERY Privacy Policy can be found here.
1 "GHA" refers to GHA Loyalty DMCC, the operator of the GHA DISCOVERY Programme. GHA LOYALTY DMCC is a company duly organised and existing under the laws of Dubai, having its registered office at JBC5, Jumeirah Lake Towers, PO Box 487771 Dubai, United Arab Emirates.
2 "GHA DISCOVERY Programme" or “Programme” refers to the guest recognition programme as offered by GHA and the GHA Member Brands, the “Terms & Conditions” of which are set forth herein.
3 "Member" or “You” means a member of the GHA DISCOVERY Programme, who has accepted these Terms & Conditions and either the GHA DISCOVERY Privacy Policy or the NH DISCOVERY Privacy Policy, as applicable.
4 “GHA Member Brands” refers to the brands operating hotels that participate in the GHA DISCOVERY Programme, including: Anantara Hotels & Resorts, Araiya Hotels & Resorts, ASMALLWORLD, Avani Hotels & Resorts, Bristoria Hotels, Capella Hotels & Resorts, Corinthia Hotels, Discovery Destinations, Divani Collection Hotels, The Doyle Collection, Elewana Collection, JA Resorts & Hotels, Kempinski Hotels, The Leela Palaces, Hotels and Resorts, Lore Group, Lungarno Collection, Maqo, Marco Polo Hotels, Mysk Hotels, NH Collection Hotels & Resorts, NH Hotels & Resorts, nHow Hotels & Resorts, Niccolo Hotels, Nikki Beach Resorts & Hotels, NUO Hotels, Oaks Hotels, Resorts and Suites, OUTRIGGER Hotels & Resorts, Pan Pacific Hotels & Resorts, Paramount Hotels, PARKROYAL Hotels & Resorts, PARKROYAL COLLECTION Hotels & Resorts, Patina Hotels and Resorts, The Residence by Cenizaro, Shaza Hotels, Sun International, The Set Collection, The Sukhothai Hotels & Resorts, Tivoli Hotels & Resorts, Viceroy Hotels and Resorts, Unike Hoteller and Ultratravel Collection. The list of GHA Member Brands is subject to change without notice from time to time, in GHA’s absolute discretion.
5 “Member Brand Hotels” refers to the hotels operated by the GHA Member Brands. The list of Member Brand Hotels is subject to change without notice from time to time, in GHA’s absolute discretion.
6 "Enrolment Brand" refers to the entity which the membership is created through: GHA directly, through a GHA Member Brand or one of its Member Brand Hotels, or through a partner. For example, if a member joins on ghadiscovery.com, he/she will have an Enrolment Brand of GHA. If a member enrols at a Kempinski hotel, he/she will have an Enrolment Brand of Kempinski.
7 "Enrolment channel" refers to the channel in which a GHA DISCOVERY membership account is created; this includes on GHA, Brand, Hotel and Partner websites or apps, or at our Hotels.
8 "Eligible Outlets" refers to outlets that are operated by GHA Member Brand hotels or have an agreement with a GHA Member Brand hotel to be included in the eligible outlet list. The list of Eligible Outlets is subject to change without notice from time to time, in GHA’s absolute discretion.
9 An “Eligible Night” is an overnight stay by a Member who is a registered guest paying an Eligible Rate at a participating Member Brand Hotel.
10 A “Eligible Rate” is determined by GHA, in its absolute discretion. GHA reserves the right to amend the list of eligible rates at any given time, without prior notice. This list can be consulted through GHA DISCOVERY Customer Care.
11 "Ineligible Rates" shall include, without limitation: (1) third party online retailer rates, such as Expedia.com, Booking.com, Hotels.com, Orbitz.com, Priceline, Travelocity.com, etc. (“OTAs”) (2) tours series rates and charter rates (3) room rates for airline staff and crew where rooms are pre-booked and paid for by the airline or directly; (4) travel-industry staff rates; (5) other discounted rates; (6) any complimentary, free, traded or bartered night stays, or any stays in connection with gift certificates or other awards or vouchers. First stays through ineligible rates may receive DISCOVERY Dollars (D$) on a promotional basis, but will not be eligible for further bonuses linked to double earning D$ or additional award campaigns. First stays through ineligible rates will not count toward tier qualification; subsequent stays on an ineligible rate will not receive D$ nor will count toward tier qualification. Stays on Ineligible Rates are not eligible for tier benefits.
12 "Direct channel'' refers to our GHA, Brand and Hotel websites, apps, contact centres and direct hotel reservations teams. GHA direct channels include: ghadiscovery.com, GHA DISCOVERY app and [email protected].
13 "Eligible Spend" means member spend that is included in the programme against which D$ can be earned and redeemed. Eligible Spend excludes taxes, tips, fees, and redeemed DISCOVERY Dollars (D$).
14 “Net Eligible Spend” is the Eligible Spend at eligible hotels or outlets, after promotions, before taxes, tips and fees. On transactions with D$ redemption, Net Eligible Spend pertains to the net amount after redemption.
15 “Brand Stay” is a stay with qualified night(s) at a GHA Member Brand.
16 “Number of Brands Stayed” is the total number of different GHA Member Brands stayed in by the Member in the specified period. One note for clarification - the following NH Brands are counted as one single GHA Member Brand for tier calculation purposes: NH Hotels, NH Collection, and nhow Hotels.
17 "Tier Credit" is a night stay, spend, or brand stay that is eligible to count towards the requirements to qualify for a tier.
18 "DISCOVERY Dollars" (D$) are rewards points that a Member of the GHA DISCOVERY Programme can earn on Net Eligible Spend or through promotions or partnerships.
19 "D$ Promotions" refers to any offer or promotion that includes DISCOVERY Dollars (D$) beyond the base D$ earning of membership. Examples include: Accelerator promotions such as 2X D$, Sweepstakes with D$ prizes, and D$ gifted amounts, among others.
20 "GHA DISCOVERY Customer Care" is the dedicated service centre for Member inquiries related to the GHA DISCOVERY Programme. Inquiries accepted by the GHA DISCOVERY Customer Care team include member profile information, tier status, D$ balances, log-in assistance on es.ghadiscovery.com and the GHA DISCOVERY mobile app and general Programme questions. Reservations should be booked through es.ghadiscovery.com, the GHA DISCOVERY mobile app or through respective Member Brand Hotels’ websites and mobile apps or reservation call centres.
21 All interpretations of these Terms & Conditions regarding membership are at the GHA’s sole discretion, and GHA’s decisions will be final. In the event of any discrepancy between the English version and any translated version of these Terms & Conditions, the English language version will govern.
1.1 These Terms & Conditions shall govern the GHA DISCOVERY Programme and your participation in the GHA DISCOVERY Programme. The GHA DISCOVERY Programme is operated by GHA.
1.2 Employees of GHA and its affiliates and subsidiaries may enrol in the GHA DISCOVERY Programme, however, unless such employee is staying an Eligible Night or has Net Eligible Spend at a participating Member Brand Hotel or Outlet, such employee shall not be entitled to qualify for membership tier status and shall not be permitted to earn credit towards GHA DISCOVERY Programme benefits or D$.
1.3 Only one Member per checked-in room can receive benefits during a stay. Should a benefit (i.e. a service or amenity) be claimed, then that benefit may be received only once. Should, for example, several GHA DISCOVERY Programme Members jointly claim a hotel room or any other membership benefit, then the relevant benefit shall be credited to only one GHA DISCOVERY Programme Member (the member who is registered/attached to the reservation), as determined by the respective Member Brand Hotel.
1.4 Should a GHA DISCOVERY Programme Member have other ‘Reward Cards’, travel agency or credit card booking benefits, or similar rewards which entitle the GHA DISCOVERY Programme Member to some of the same benefits that they are entitled to receive under the Programme, then these benefits can only be claimed under either the Programme or the other reward or benefit system.
1.5 The Member undertakes to ensure that no unauthorised person will receive access to the Member’s membership card and membership number. The Member shall be responsible for all activity on the Member’s membership account.
1.6 The GHA DISCOVERY Programme has no predetermined termination date and may continue until such time as GHA decides to terminate the Programme. GHA reserves the right, in its absolute discretion, to terminate the GHA DISCOVERY Programme at any time, with or without reason. Additionally, if GHA terminates the Programme, GHA shall have no obligation to offer a replacement programme. Any GHA DISCOVERY Programme benefits or services guaranteed when booking, prior to termination of the Programme, may be honoured and granted for a maximum of three months following notification that the Programme has been terminated, without giving rise to any claims for reimbursement, substitution or exchange of other GHA services. Members will have up to three months following notification that the Programme has been terminated to redeem D$. Members, however, will not have the opportunity or right to earn or accumulate additional Eligible Nights, Net Eligible Spend, or Brand Stays once Members have been notified that the Programme has been terminated. All benefits, awards, D$ and tier status credits unredeemed as of such date shall be forfeited without remuneration or any further obligation or liability, and no benefit or award claims shall be honoured thereafter.
1.7 GHA reserves the right to modify the Terms & Conditions of the GHA DISCOVERY Programme with or without notice. If GHA elects, in its absolute discretion, to provide Members with notice, notice may be given via one of the GHA DISCOVERY Programme information channels, such as via the website, app, email or physical mail messages. GHA’s right to modify the Terms & Conditions shall include the right to add, delete or otherwise change any of the rules, procedures, conditions, benefits, rewards, tier levels, tier qualification requirements and other similar aspects of the Programme in its absolute discretion, even if such changes may affect the value of rewards or benefits already accumulated. GHA will use reasonable efforts to advise Members of changes to these Terms & Conditions in advance but shall not be held liable in any way for any failure to do so.
1.8 GHA reserves the right, in its absolute discretion, to terminate (effective immediately) a Member’s membership in the GHA DISCOVERY Programme if it appears to GHA that the Member’s membership is being misused, without compensation. Such termination may include, in GHA’s absolute discretion, forfeiture and cancellation of any and all accrued benefits, DISCOVERY Dollars (D$) and tier status credits. Such misuse may, for example, consist of unruly or disrespectful behaviour towards GHA, any Member Brand Hotels or any of their respective partners or any employees, any criminal acts or acts that are regarded by GHA as immoral or unethical or which are in breach of these Terms & Conditions, failure to pay any bill when due to GHA or any Member Brand Hotels, or if there are reasonable grounds for suspecting fraud, theft, or dishonesty in connection with the Member’s membership, as determined in GHA’s absolute discretion. GHA may also take any appropriate legal or administrative action, including, without limitation, prosecution, if any of the above occurs.
1.9 GHA reserves the right at any time, in its absolute discretion, to terminate the membership of any Member whose account is inactive. A Member’s account may be deemed inactive if such Member (a) has not stayed an Eligible Night at a participating Member Brand Hotel during the previous twenty-four (24) months, (b) has no Net Eligible Spend during the previous twenty-four (24) months, and (c) has not redeemed D$ during the previous twenty-four (24) months. Such termination may include, in GHA’s absolute discretion, forfeiture and cancellation of any and all accrued benefits, DISCOVERY Dollars (D$) and tier status credits.
1.10 Given the nature of the affiliation and participation of the various Brands that comprise the GHA Member Brands, each Member acknowledges that changes to the list of participating GHA Member Brands may affect such Member’s Programme participation, benefits and rewards. Accordingly, GHA reserves the right at any time, in its absolute discretion, to terminate or modify the membership of any Member if there is a change in the list of participating GHA Member Brands. Such termination may include forfeiture and cancellation of any and all accrued benefits, DISCOVERY Dollars (D$), and tier status credits.
1.11 The Member may, at any time, by written notice by email or mail to GHA DISCOVERY Customer Care at [email protected], terminate their membership. If the Member does so, all unredeemed D$, benefits and tier credits will be forfeited or cancelled immediately, and may not be reinstated or transferred.
1.12 GHA may engage third party partner companies to provide certain membership benefit services. GHA is not responsible, and assumes no liability, for the goods and services of such partner companies (including any changes to or discontinuances of such partner companies’ goods or services).
1.13 GHA DISCOVERY Programme benefits and rewards may be subject to income or other taxes or duties. Such taxes and all disclosures related thereto are the absolute responsibility of the Member.
1.14 All interpretations of these Terms & Conditions shall be at the absolute discretion of GHA.
1.15 You agree that you will not file a class action or class arbitration against GHA or participate in a class action or class arbitration against GHA for any claim arising out of the Loyalty Programme or these Terms & Conditions.
2.1 Membership in the GHA DISCOVERY Programme is free and available to any individual who: (a) possesses the legal authority to agree to the Terms & Conditions, being more than 18 years of age (or the age of majority at your place of residence, if higher); (b) resides in a jurisdiction which legally permits participation in the GHA DISCOVERY Programme; (c) provides valid and accurate personal information when enrolling in the GHA DISCOVERY Programme, including their email address; (d) is not already a member of the GHA DISCOVERY Programme (i.e., does not already have a Membership Account); (e) are not companies, associations or any other legal entities that are not natural persons.
2.2 Only one individual membership may be registered per person. If GHA discovers that an individual has more than one membership, GHA may terminate any and all of such individual’s memberships, and such individual shall immediately forfeit all GHA DISCOVERY Programme benefits, D$ and Eligible Night, Net Eligible Spend, or Brand Stay credits.
2.3 It is the responsibility of the Member to read, understand and remain knowledgeable of all of the Terms & Conditions, inclusive of any amendments thereto.
2.4 Membership Profile Sign-In
The GHA DISCOVERY Programme allows members to login to their membership profile on the GHA DISCOVERY website (es.ghadiscovery.com) as well as participating GHA brand websites. When enrolling on the GHA DISCOVERY website (es.ghadiscovery.com) and participating GHA brand websites, login credentials are created during the enrollment process. If a member needs to reset their password, they can visit https://es.ghadiscovery.com/member/forgot_password and follow the provided instructions. If a member has questions regarding their login credentials and is still able to login to their membership profile, they can create a support ticket in the GHA DISCOVERY Support Centre at https://es.ghadiscovery.com/support/home. If the member cannot login to their membership profile, they can contact the GHA DISCOVERY Customer Care team for assistance at [email protected].
3.1 Your membership level is determined by the number of Eligible Nights stayed, or Net Eligible Spend, or Eligible Stays at participating Member Brand Hotels. The more frequently you stay at participating Member Brand Hotels, the more generous your D$ earning and membership benefits become. The number of Eligible Nights, Net Eligible Spend, and Eligible Stays required to achieve a tier status will be at the discretion of GHA and may be amended from time to time by GHA at GHA’s absolute discretion.
3.2 To receive Eligible Night credit towards GHA DISCOVERY Programme tier status, a Member must be a registered guest, paying an Eligible Rate and staying overnight at a participating Member Brand Hotel. In order to receive Eligible Night credit for an Eligible Night, a Member must provide his/her GHA DISCOVERY Programme membership number (and proof of identification, if requested) at the time of booking or check-in or check-out.
3.3 To receive Net Eligible Spend credit towards GHA DISCOVERY Programme tier status, a Member must make purchases that are eligible transactions, after promotions, before taxes, tips and fees, at a participating Member Brand Hotel. A Member must also provide his/her GHA DISCOVERY Programme membership number (and proof of identification, if requested) at the time of booking or check-in or check-out. Net Eligible Spend credit may be reduced by up to 100% for bookings made through third-party channels, with the exact net eligible revenue amount at GHA's entire discretion. To be sure of full Net Eligible Spend earning, members should book through a hotel, brand or GHA DISCOVERY website or through the GHA DISCOVERY mobile app or a brand mobile app. Please refer to Section 7 for detailed information on eligible spend transactions.
3.4 To receive Eligible Stay credit towards GHA DISCOVERY Programme tier status, a Member must be a registered guest, paying an Eligible Rate and staying overnight at a participating Member Brand Hotel. In order to receive an Eligible Stay credit for an Eligible Night, a Member must provide his/her GHA DISCOVERY Programme membership number (and proof of identification, if requested) at the time of booking or at check-in or check-out. Stay credits and benefits of the Programme can only be applied to the Member who is listed on the Member’s profile.
3.5 The list of participating GHA Member Brand Hotels is subject to change without notice, from time to time, in GHA’s absolute discretion. Room night credits, Net Eligible Spend, Brand Stays and benefits of the Programme can only be applied to the Member who is listed on the Member’s profile. If a hotel ceases to be a participating Member Brand Hotel, then Eligible Stays, Eligible Nights and Net Eligible Spend after such date will not be eligible to qualify a Member for tier credits, regardless of when the reservation was made.
3.6 New Members will normally begin at GHA DISCOVERY Silver Membership, the entry-level tier. An upgrade of membership level takes place when a Member has accumulated the requisite number of Eligible Nights, or Net Eligible Spend, or number of Eligible Stays required for the next tier level on his or her GHA DISCOVERY Programme account within the applicable timeframe specified below. Membership level will not be upgraded during a stay. Credit for Eligible Nights, Net Eligible Spend, and Eligible Stay will only be applied on a Member’s membership account once full payment has been received for that transaction. It can take up to 48 hours after check-out before Eligible Nights, Net Eligible Spend, and Eligible Stays are credited and registered on the Member’s membership account, and for a membership level upgrade to be processed if applicable. In order to remain at any given tier level, Members must re-qualify for such tier level every year. Room nights which were spent prior to enrolment in the Programme may not be claimed retroactively and therefore will not be credited to the Member’s membership account.
3.7 To earn GHA DISCOVERY Gold Membership, a Member must have stayed at least 2 separate times at participating Member Brand Hotels or had US$1,000 in Net Eligible Spend at participating Member Brand Hotels and outlets in one calendar year. A "calendar year" is understood to mean 1st January through 31st December of each year. Stays will be credited based on the check-out date.
3.8 To earn GHA DISCOVERY Platinum Membership, a Member must have stayed at least 10 Eligible Nights, or had at least 2 Eligible Stays at hotels within different Member Brands, or had at least US$5,000 in Net Eligible Spend at participating Member Brand Hotels and outlets in one calendar year. A "calendar year" is understood to mean 1st January through 31st December of each year. Stays will be credited based on the check-out date. Number of Brands Stayed will be calculated in accordance with the definition above.
3.9 To earn GHA DISCOVERY Titanium Membership, a Member must have stayed at least 30 Eligible Nights, or had at least 3 Eligible Stays at hotels within different Member Brands, or had at least US$15,000 in Net Eligible Spend at participating Member Brand Hotels and outlets in one calendar year. A "calendar year" is understood to mean 1st January through 31st December of each year. Stays will be credited based on the check-out date. Number of Brands Stayed will be calculated in accordance with the definition above.
3.10 Subject to Section 3.5 above, GHA DISCOVERY Silver Membership, Gold Membership, Platinum Membership, or Titanium Membership benefits will commence when a Member meets the applicable minimum Eligible Nights, Net Eligible Spend, or Eligible Brand Stays requirement in any calendar year, and will continue through the remainder of such qualifying year and the next succeeding calendar year. A "calendar year" is understood to mean 1st January through 31st December of each year.
3.11 After achieving Gold Membership, Platinum Membership, or Titanium Membership status, if, in the next succeeding calendar year, the Member again meets the applicable minimum Eligible Nights, Net Eligible Spend, or Eligible Stay requirements, then the Member will remain at such membership level for the following calendar year. If, however, in the next succeeding calendar year, the Member does not meet the applicable minimum Eligible Night, Net Eligible Spend, or Eligible Stay requirements to remain at such membership level, then the Member will be downgraded to the immediate tier below their current tier, at the end of such calendar year.
3.12 Tier credit for the GHA DISCOVERY Programme is for individual travel only. Only one GHA DISCOVERY Programme Member will receive credit for an Eligible Night, Net Eligible Spend, and Eligible Brand Stay, regardless of the number of Members staying in the room, unless those members are sharing the reservation (Sharer status at time of check-in) and paying separately, an option which varies by hotel and may not be accommodated. Where applicable, if members elect to earn on a shared basis under “Sharer status”, each member will earn Net Eligible Spend and D$ based on the portion of the bill each member pays. Each member will receive the same number of eligible nights and eligible brand stays.
For example, where 2 GHA DISCOVERY members book a 2-night stay at an eligible brand, spend $300 USD, and check-in with Sharer status. For ease of calculation, the entire $300 USD is considered eligible spend and each member pays half the bill. Each member would receive 2 eligible nights, have 1 eligible brand stay, and each would have $150 USD in Eligible Spend towards their tier credits. They would each also earn D$ based on their tier status on the $150 USD they each spent.
To receive tier credit, the nights must be booked on an Eligible Rate and the non-room spend must be at eligible outlets. Room nights, Net Eligible Spend and Brand Stays that were earned prior to enrolment in the Programme may not be claimed retroactively and will not be credited to the Member’s membership account.
3.13 No credit toward tier status will be awarded for "no show" situations when a Member has made a reservation guaranteed with a credit card but then does not check in to the Member Brand Hotel - irrespective of whether or not the Member's credit card is charged for all or any portion of the reserved stay.
3.14 The Member must reserve the room in his or her name and must provide his or her GHA DISCOVERY Programme number when making the reservation or upon check-in or check-out. When a Member books multiple rooms under the same name, then up to a maximum of two rooms will be counted for a room night credit (Eligible Nights, Net Eligible Spend, or Eligible Stay). Multiple room bookings under the same name at different hotels during the same stay dates will not be eligible for room night or brand stay credit.
3.15 When a Member books multiple rooms under the same name, then up to a maximum of two rooms will be counted for earning D$.
3.16 GHA will not grant tier status to a Member based on such Member’s performance or status in any non-GHA DISCOVERY hotel loyalty programme or other frequent stay or use programmes.
4.1 The GHA DISCOVERY Programme offers Members four (4) published membership status levels based on the number of Eligible Nights, Net Eligible Spend, or Eligible Brand Stays at participating Member Brand Hotels and outlets over a calendar year. Programme membership status levels are Silver, Gold, Platinum and Titanium.
4.2 If the Member's membership status changes between the time the reservation is made and check-out from the Member Brand Hotel, the benefits granted to the Member during such stay are those that are in effect at the time of check-in.
4.3 GHA DISCOVERY Programme Members are granted the following benefits per tier level when staying on an Eligible Rate (subject to change and provided at the discretion of GHA and the Member Brand Hotels). If a member has reserved two rooms, stay benefits such as upgrades, early check-in and late check-out and welcome amenities will be given only to one room and only to the Member’s room.
4.4 Silver level:
Silver Members benefit from the following complimentary benefits and services during their stays at participating GHA Member Brand Hotels:
Earn DISCOVERY Dollars (D$) at 4% on Net Eligible Spend, with 12-month expiration
Member Rates: save 5-10% on the Best Available Rate when booked on direct channels such as es.ghadiscovery.com. Based on availability and may not be available during peak time periods.
Exclusive Stay Offers and Local Offers
Complimentary Wi-Fi
Complimentary Internet access only applies to daily in-room usage. Not applicable to in-room television Internet service or Member Brand Hotel work centres. Members must be registered guests of the Member Brand Hotel or resort to receive complimentary Internet access. Internet access may be restricted in bandwidth.
Online Membership profile management
4.5 Gold level:
Gold Members benefit from the following complimentary benefits and services during their stays at participating GHA Member Brand Hotels:
Earn DISCOVERY Dollars (D$) at 5% on Net Eligible Spend, with 18-month expiration
Member Rates: save 5-10% on the Best Available Rate when booked on direct channels such as es.ghadiscovery.com. Based on availability and may not be available during peak time periods.
Exclusive Stay Offers and Local Offers
Complimentary Wi-Fi
Complimentary Internet access only applies to daily in-room usage. Not applicable to in-room television Internet service or Member Brand Hotel work centres. Members must be registered guests of the Member Brand Hotel or resort to receive complimentary Internet access. Internet access may be restricted in bandwidth.
Online Membership profile management
4.6 Platinum level:
Platinum Members benefit from the following complimentary benefits and services during their stays at participating GHA Member Brand Hotels:
Earn DISCOVERY Dollars (D$) at 6% on Net Eligible Spend, with 24-month expiration
Upgrade to the next higher room category from the room type booked and subject to room availability at the time of check-in. Upgrades are subject to the exclusion of certain specialty suites, including but not limited to, presidential and multiple bedroom suites, residences and villas, as determined by the respective Member Brand Hotel. The Member must request this benefit upon his or her arrival at the Member Brand Hotel. Upgrades will be given only to one room which must be the Member’s room. Additional rooms which may have been booked by the Member at or after the time of booking are excluded from upgrades. Upgrades may include rooms on higher floors, with better view, corner rooms, rooms with special amenities, rooms on Club or Executive Floors as identified by the respective Member Brand Hotel. Upgrades to Club Floors or Executive Floors may exclude associated Club Floor or Executive Floor benefits, as determined by the respective Member Brand Hotel.
The option to keep your room until 3:00 pm on the date of departure at no additional charge, subject to room availability. The desire for a late check out must be mentioned at the reception desk upon arrival.
Welcome amenity (as determined by the respective Member Brand Hotel; the type of amenity varies by Member Brand Hotel and is subject to availability).
Member Rates: save 5-10% on the Best Available Rate when booked on direct channels such as es.ghadiscovery.com. Based on availability and may not be available during peak time periods.
Exclusive Stay Offers and Local Offers
Complimentary Wi-Fi
Complimentary Internet access only applies to daily in-room usage. Not applicable to in-room television Internet service or Member Brand Hotel work centres. Members must be registered guests of the Member Brand Hotel or resort to receive complimentary Internet access. Internet access may be restricted in bandwidth.
Online Membership profile management
4.7 Titanium level:
Titanium Members benefit from the following complimentary benefits and services during their stays at participating GHA Member Brand Hotels:
Earn DISCOVERY Dollars (D$) at 7% on Net Eligible Spend, with 24-month expiration
Double (two categories) upgrade from the room type booked and subject to room availability at the time of check-in. Upgrades may include rooms on higher floors, with better view, corner rooms, rooms with special amenities, rooms on Club or Executive Floors as identified by the respective Member Brand Hotel. Upgrades are subject to the exclusion of certain specialty suites, including but not limited to, presidential and multiple bedroom suites, residences and villas, as determined by the respective Member Brand Hotel. The Member must request this benefit upon his or her arrival at the Member Brand Hotel. Upgrades will be given only to one room which must be the Member’s room. Additional rooms which may have been booked by the Member at or after the time of booking are excluded from upgrades. Upgrades to Club Floors or Executive Floors may exclude associated Club Floor or Executive Floor benefits, as determined by the respective Member Brand Hotel.
The option to check in to your room as early as 11:00 am on the date of arrival at no additional charge, subject to room availability. The desire to check in early must be mentioned at least two (2) days prior to arrival.
The option to keep your room until 4:00 pm on the date of departure at no additional charge, subject to room availability. The desire for a late check out must be mentioned at the reception desk upon arrival.
Guaranteed reservations availability at all Member Brand Hotels if the reservation is made before noon (12:00 pm) local time in the country where the Member Brand Hotel is located, at least two (2) days before the expected arrival date. This guarantee only applies to stays with an Eligible Rate, and for one (1) room only (the Member's room). The reservation must be reserved with a valid credit card. Room guarantees, however, are not available during certain dates and exceptional events that generate high demand for the desired destination (these “Extraordinary Demand Dates” are listed on es.ghadiscovery.com and on the relevant Member Brand’s web sites). In order to ensure that the Member is able to benefit from the room availability guarantee, the Member must always explicitly request such guarantee at the time of reservation. Room type availability and room rates are not guaranteed. If a rate for which you are normally eligible is not available, your reservation will be subject to the Member Brand Hotel's prevailing rate for the accommodations available. NOTE: The 48-Hour Reservations Guarantee applies only to reservations made online at es.ghadiscovery.com, online at a Member Brand Hotel’s website or with the Member Brand Hotel directly. The 48-Hour Reservations Guarantee may periodically be restricted in resort hotels due to the extended nature of guest stays at this hotel type.
Enhanced Welcome amenity (as determined by the respective Member Brand Hotel; the type of amenity varies by Member Brand Hotel and is subject to availability).
An additional brand benefit (type of benefit is determined by the respective Member Brand Hotel and subject to availability at the respective Member Brand Hotel).
Breakfast benefit at participating brands. See section 4.12 for more information.
The ability to share Titanium Tier status with one member. Titanium members must have earned their status by meeting at least one of the specified tier-earning criteria (30 nights, or $15,000 spend, or 3 brand stays) in a calendar year before they become eligible to share status.
Member Rates: save 5-10% on the Best Available Rate when booked on direct channels such as es.ghadiscovery.com. Based on availability and may not be available during peak time periods.
Exclusive Stay Offers and Local Offers
Complimentary Wi-Fi
Complimentary Internet access only applies to daily in-room usage. Not applicable to in-room television Internet service or Member Brand Hotel work centres. Members must be registered guests of the Member Brand Hotel or resort to receive complimentary Internet access. Internet access may be restricted in bandwidth.
Online Membership profile management
4.8 The 48-Hour Reservations Guarantee does not apply during Extraordinary Demand Dates. Extraordinary Demand Dates are determined by the Member Brand Hotels and the DISCOVERY Programme from time to time in their absolute discretion. Extraordinary Demand Dates are subject to change or modification at any time in the Member Brand Hotels’ and GHA DISCOVERY Programme’s absolute discretion. The 48-Hour Reservations Guarantee may periodically be restricted in resort locations due to the extended stay nature of guest stays at these locations.
View further information on "Extraordinary Demand Dates" at the following brands:
4.9 The Share Tier Status benefit will have the following rules:
4.10 It is at the Member Brand’s absolute discretion whether or not they provide long-staying guests with a one category upgrade for Platinum level or a double upgrade for Titanium level. GHA DISCOVERY members staying at residences and apartments may not be eligible for earning tier status, tier benefits or D$. When staying on an eligible rate, GHA DISCOVERY members with extended stays (longer than 30 days) will earn D$ on eligible room revenue and eligible non-room revenue for 30 nights of their stay. Beyond the 30-night threshold, the member will not be awarded further D$ for room revenue but will continue to earn D$ on eligible non-room revenue, in accordance with the programme's Terms & Conditions as detailed in section 9. Existing policies on eligible room rates will apply.
4.11 Member Rates: Members will be entitled to an exclusive GHA DISCOVERY member rate at participating hotels of GHA Member Brands when they book rooms through es.ghadiscovery.com, or through the participating GHA Member Brand websites or mobile apps, or the DISCOVERY mobile app.
Rates are subject to availability. GHA DISCOVERY member rates may not be available at certain hotels or for certain dates.
The discount is applied to the participating hotels’ public rate titled “Best Available Rate” or other specified rates. Discount availability may vary by region, brand, and stay dates. Each participating Member Brand Hotel has a policy addressing cancellations and/or blackout dates that may apply.
GHA DISCOVERY member rates may not be combined with other promotions, offers or discounts unless otherwise noted and are not valid for existing reservations or groups of more than 10 or more rooms. GHA DISCOVERY member rates must be booked by GHA DISCOVERY Programme members.
4.12 Breakfast Benefit:
Complimentary breakfast (“Benefit”) is a benefit of the GHA DISCOVERY loyalty programme, available from 5 April 2024 at the hotels of the following brands: Lore Group, Lungarno Collection, Maqo Hotels, Marco Polo Hotels, Mysk Hotels, Niccolo Hotels, Nikki Beach Hotels & Resorts, Shaza Hotels, and Grand Hotel Heiligendamm; from 1 May 2024 at the hotels of The Set Collection, from 1 June 2024 at the hotels of: ASMALLWORLD and Capella Hotels and Resorts, from 1 August 2024 at the hotels of Divani Collection Hotels, from 20 August 2024 at the hotels of Araiya Hotels & Resorts, from 23 August 2024 at the hotels of Andronis, from 11 November 2024 at the hotels of Paramount Hotels and Unike Hoteller and from 1 December 2024 at the hotels of Pan Pacific Hotels and Resorts, PARKOYAL COLLECTION Hotels & Resorts and PARKROYAL Hotels & Resorts (“Participating Brands”). GHA reserves the right to amend the list of Participating Brands at any given time, without prior notice.
The Benefit is available to the GHA DISCOVERY Members whose status in the programme is Titanium at the time of the hotel stay (“Eligible Members”). Members whose status at the time of the hotel stay is Silver, Gold, or Platinum are considered not eligible for the Benefit (“Non-eligible Members”).
To avail of the Benefit, Eligible Members must book a stay on direct channels: ghadiscovery.com, the GHA DISCOVERY mobile app, brand or hotel website, or with the hotel reservations team via phone, chat or email. Stay bookings made before 5 April 2024 for stays with check-in on or after 5 April 2024 are eligible for the Benefit. Stays booked on discounted corporate rates will only be eligible at the hotel’s discretion.
Eligible Members who booked a room rate that includes breakfast cannot request a refund, change in rate package or compensation for any alternative products or services at the hotel, including if the Eligible Member missed breakfast. The Benefit cannot be combined with any other offers or promotions unless explicitly stated.
The Benefit applies to the Eligible Member who checked in for an overnight stay at a hotel of a Participating Brand and one (1) additional guest staying in the same room according to the room reservation. The Benefit does not apply to additional rooms or guests booked by the Eligible Member during the same stay. Eligible Members cannot nominate alternative Benefit recipients. If requested by the hotel, Eligible Members must provide their identification document corresponding with their digital GHA DISCOVERY membership card at check-in or check-out. The Benefit cannot be availed outside a hotel stay.
The Benefit applies to breakfast served at the hotel and will be for the same breakfast type that the hotel offers to guests who have booked a room and breakfast package. Guests may not take breakfast in the Executive Lounge unless their room booking gives them access to the Executive Lounge. The Benefit does not apply to room service breakfast.
5.1 A Member will earn Base D$ based on a percentage of their Net Eligible Spend on their folio, calculated after checkout. That earn percentage is determined by the respective GHA DISCOVERY Programme tier status of the Member at the time of issuance. The expiration date on Base D$ will be based on the tier those D$ were earned at. D$ expire at 11:59 pm Central European Time (CET) on the respective expiration date. When a Member is upgraded or downgraded, the D$ they have already earned will maintain the original expiration date(s). D$ are calculated on the eligible spend amount first, then the number of D$ to be issued is rounded down to the nearest whole number of D$. In the event that a member earns less than 5D$ but more than zero D$ under this formula, they will receive D$5.
Silver level - 4% of Net Eligible Spend; Expire in six (6) months or, if issued on or after 1 January 2024, expire in twelve (12) months*
Gold level - 5% of Net Eligible Spend; Expire in eighteen (18) months
Platinum level - 6% of Net Eligible Spend; Expire in twenty-four (24) months
Titanium level - 7% of Net Eligible Spend; Expire in twenty-four (24) months
*Silver D$ expiry of 12 months is effective for Base D$ issued as of 1st January 2024. The validity of Silver D$ issued before 1st January 2024 will remain unchanged at six (6) months expiry.
5.2 A Member may earn Promotional D$, which can either be a static amount of D$ or a percentage of Net Eligible Spend that may differ from the earn percentage based on tier status. Each promotion may offer a different amount of D$. Expiration of Promotional D$ will be stated for each promotion and may not follow the same expiration rules that Base D$ follow. Promotional D$ that should have been earned but were not automatically applied to their account can be claimed up to 1 month after the date when they should have been earned.
5.3 Base and Promotional D$ will be awarded within 48 hours of the transaction posting (check-out from a stay).
5.4 A Member will earn D$ at a percentage that shall correspond to the level of the Member’s membership tier status at the time of check-in. For example, if a Member satisfies the criteria set forth in Section 5.2 above, and has a Platinum tier Membership at the time of check-in for such stay, then such Member will earn D$ at the Platinum level of 6%, even if, when making the reservation for such stay, the Member only had a Gold Membership.
5.5 No D$ will be awarded on the eligible room rate for "no show" situations when a Member has made a reservation guaranteed with a credit card but then does not check-in to the Member Brand Hotel - irrespective of whether or not the Member's credit card is charged for all or any portion of the reserved stay.
5.6 To earn D$ for eligible room rate spend, the Member must reserve the room in their name and must provide their GHA DISCOVERY Programme membership number when making the reservation or upon check-in or check-out. When a Member books multiple rooms under the same name, then up to a maximum of two rooms will be counted toward earning D$. The Member must be staying overnight at the participating Member Brand Hotel for which the multiple room booking was made. Multiple room bookings under the same name at different hotels during the same stay dates will not be eligible for earning D$. If two members are sharing the reservation (Sharer status at time of check-in) and paying separately, they will both be eligible to earn D$ for the portion of the bill they pay. Day use rooms booked on an eligible rate will be eligible for earning D$.
5.7 When you book on our direct channels with an eligible rate, then you will be entitled to the full % earn for your tier. If you are booking on a non-direct channel, you will receive up to 100% fewer D$ than what you would have received by booking direct. The discounted % earn will be calculated at GHAs discretion.
5.8 The number of D$ earned at Participating Properties where a non-U.S. dollar currency is used will be calculated based on Net Eligible Spend that is converted to U.S. dollar at the exchange rate selected by GHA. This may be the foreign exchange rate used by a Participating Property or Outlet, or another rate selected by GHA and may not be the same rate used for currency conversions on the Member's folio.
5.9 GHA reserves the right to change the earning percentages and the definition of Net Eligible Spend at any time without prior notice. In addition, GHA may choose to cap the number of D$ issued to a member for a stay where the total Net Eligible spend is more than a certain value (for example, where Net Eligible Spend is more than US$50,000 GHA may elect to treat it as USD$50,000 exactly).
6.1 D$ can be redeemed for eligible transactions paid by the member on folio at any time during the stay at the hotel. Where applicable and available at the hotel, if two (2) members are sharing the reservation (Sharer status at time of check-in) and paying separately, they will both be eligible to apply their D$ to their portion of the bill.
6.2 As of 31 July 2024, D$ can also be redeemed for eligible bookings on the GHA DISCOVERY website and mobile app during the booking process as a payment method for eligible room rates at participating hotels. GHA reserves the right to amend the list of participating hotels at any time without prior notice. Members are not able to pay with D$ when booking Plum Guide properties.
6.3 Members must redeem at least D$10 in a single transaction. If redeeming more than D$10, members must redeem in D$1 increments. For example, if the Net Eligible Spend amount is USD 222.99, the Member can redeem D$222 and pay the remaining USD 0.99 in cash or card. Where the value of D$ redeemed on a transaction exceeds the total Net Eligible Spend, then no refunds or credit will be given for the excess amount of D$ tendered.
6.4 A Member can redeem D$ only for eligible transactions detailed in section 9.1 (Eligible and Ineligible transactions). When a Member books multiple rooms under the same name, D$ can only be applied toward a maximum of two (2) rooms, both when booking a stay online and when paying at the hotel.
6.5 D$ will be redeemed in order of expiration, with the D$ with the nearest expiration date on a member's account being redeemed first.
6.6 A Member cannot redeem D$ on stays booked on ineligible rates, such as a rate booked through an Online Travel Agent (OTA).
6.7 D$ refunds from D$ redemptions made in person at the hotel will not be permitted after the day of the redemption unless there is an error caused by GHA or by the relevant Member Brand (as outlined in Section 10).
6.8 D$ refunds for D$ redemptions made at the time of a booking online on GHA DISCOVERY channels will be permitted on cancellable rates except as stated below:
6.8.1 Any D$ used for an online redemption made at the time of booking and which expire between the booking date and the booking cancellation date will be forfeited, even where the rate is cancellable.
6.8.2 D$ that are still valid on the booking cancellation day will only be refunded to the Member account where both: (a) the booking is still fully refundable within the terms of the booked rate and (b) the cancellation has been made on a GHA DISCOVERY channel. Importantly, bookings made on the GHA DISCOVERY channels (website and mobile app) must be cancelled on one of these GHA DISCOVERY channels, not with the hotel.
6.8.3. In the case of a no-show, where the Member does not arrive at the hotel on the check-in date and has not previously cancelled the reservation before the latest cancellation time permitted under the booking conditions, any D$ that were redeemed online at the time of booking will not be refunded, regardless of whether they have expired or not and regardless of their total value in relation to the overall booking value.
6.9 Reservations that include D$ redemptions online cannot be modified. A Member wishing to change the details of such a booking is required to cancel the original reservation and make a new booking.
6.10 The Member who redeems D$ online must be staying at the hotel during the associated stay. If the redeeming Member is not staying on that stay, that D$ redemption is void and not applicable. The guest staying on that reservation will need to pay the redeemed D$ amount for that reservation in cash, by credit card or using their own D$ on their membership account if available. The D$ redeemed online by the original Member will be refunded to that Member's account within seven (7) business days if the respective D$ have not expired prior to the check-in day.
6.11 DISCOVERY Dollars are rewards points, and they are not a legal currency in any territory and do not have any intrinsic value. DISCOVERY Dollars are not redeemable for cash or any form of credit. GHA and the Member Brands will not purchase DISCOVERY Dollars from Members. DISCOVERY Dollars may only be used in redemption for Eligible Transactions in accordance with these Terms & Conditions, for which the redemption value of DISCOVERY Dollars will be as established from time to time by GHA in its absolute discretion. As of the effective date of these Terms & Conditions, GHA has set a redemption value of 1 DISCOVERY Dollar on eligible transactions to be equal to USD 1 or its equivalent in the local currency of the hotel at which the DISCOVERY Dollars are being redeemed. The local currency amount will be determined by GHA on the basis of an exchange rate selected by GHA. This may be the foreign exchange rate between US Dollars and local currency used by a Participating Property or Outlet, or another rate selected by GHA, and may not be the same rate used for currency conversions on the Member's folio.
6.12 DISCOVERY Dollars may not be purchased, sold or transferred, except where specifically permitted by these Terms & Conditions. Any permitted purchase, sale or transfer of DISCOVERY Dollars remains subject to the final approval of GHA, which may be delayed or withheld for any reason at GHA’s absolute discretion.
6.13 Guaranteed reservations: Your credit card details are taken at the time of booking for guarantee purposes only. By securing your online reservation with a credit card, your room is guaranteed until the particular time specified during your reservation process, after which the room is released and may be resold. All reservations made on es.ghadiscovery.com or the GHA DISCOVERY mobile app can be guaranteed by a major credit card (Visa, Mastercard, American Express, Diners). The hotel may require an additional deposit at check-in depending on the hotel's policy, regardless of the amount of D$ redeemed at the time of booking. In the case of a no-show or a late cancellation, your credit card may be charged for all or part of the deemed stay value in accordance with the booking conditions for that rate, and all D$ redeemed at the time of booking will not be refunded, regardless of whether they have expired or not and regardless of their total value in relation to the overall booking value.
7.1 Members can transfer DISCOVERY Dollars to another GHA DISCOVERY Member (including an NH DISCOVERY Member), subject to the following terms and conditions:
8.1 Members can donate any D$ available on their account, subject to the following terms and conditions:
9.1 The following transactions are classified as Net Eligible Spend and are therefore usually eligible for D$ redemptions and eligible to be included when calculating how many D$ a member will earn for an eligible transaction and when calculating Net Eligible Spend towards tier credits. Net Eligible Spend comprises the net transaction value after promotions, discounts and D$ redemptions are deducted. Taxes, tips and fees are not part of Net Eligible Spend. The list below details which transactions are usually considered to be part of Net Eligible Spend.
Room and add-ons:
Food and Beverage at eligible outlets:
Other non-room spend at eligible outlets:
9.2 The following transactions are usually classified as Ineligible Spend and therefore will not usually be eligible for redemptions of D$ and the member will not usually earn D$ or Net Eligible Spend tier credits from these transactions.
10.1 If the Member believes that D$, Eligible Nights, Net Eligible Spend, or Brand Stays eligible for membership tier status credit have not been properly credited to his or her account within two (2) weeks of the applicable stay, then he or she may request, within six (6) months of such stay (based on the check-out date or transaction date for outlets), that their membership account balance be adjusted.
10.2 In order for the Member to be entitled to a retroactive Qualified Night Stay, Net Eligible Spend, Brand Stay credit or D$ award, the Member must send the hotel invoice and/or the outlet receipt in question along with his or her Membership number to GHA DISCOVERY Customer Care. If it is for a stay, the invoice must be in (or must include) the name of such Member.
10.3 If there is an error in crediting a Member’s membership account for Eligible Nights, Net Eligible Spend, Brand Stays tier credits or D$, the only remedy available to such Member shall be the crediting or re-crediting of such Member’s membership account in an amount no greater than the number of Eligible Nights, Net Eligible Spend, Brand Stays or D$ at issue. GHA shall have no other liability for any delay, error or failure in the crediting of Eligible Nights, Net Eligible Spend, Brand Stays or D$ to a Member’s membership account. Specifically, in no event will GHA or any participating Member Brand Hotels be responsible or liable for special, consequential, extraordinary or indirect losses or damages, including any lost profits.
10.4 GHA is not responsible or liable for any incorrect or inaccurate transcription of a Member’s contact information, for problems related to any of equipment or programming associated with or utilised by the Member, for any human error, for any interruption, deletion, omission, defect or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any website or mobile app or on-line service, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail or e-mail for whatever reason.
11.1 In order for the GHA DISCOVERY Programme to provide guest recognition it is necessary that we be able to share the information that we receive about yourself from your membership profile, from your stays in hotels or dealings with travel partners, through surveys or forms on es.ghadiscovery.com through verbal, written or electronic requests for information, and through various other means with other parties (collectively “Personal Data”). In its capacity as data controller, GHA is responsible for processing this Personal Data as part of its administration and management of the GHA DISCOVERY programme. This Personal Data is intended for use by GHA, the Member Hotel Brands and their respective subsidiaries, affiliates and commercial partners. As a result of the global nature of our business, Members’ Personal Data is likely to be transmitted for the above-mentioned purposes to recipients located in countries outside the European Union which may not offer the same level of protection of your data. This transmission, to which the Member gives his/her express consent, is required for the operation of the GHA DISCOVERY Programme and for providing recognition and customer services to the Member. Such information may also be used for marketing purposes that you may find useful or otherwise of value, such as particular hotel, brand or Programme marketing or other offers. We will endeavour to take the appropriate steps to ensure that Members’ Personal Data is protected and handled in accordance with best practice in all territories. Members have a right of access to their Personal Data held by GHA, which they can exercise by writing to GHA at [email protected].
11.2 The Member agrees and consents to GHA’s registration and processing of Personal Data relating to the Member in the GHA DISCOVERY Programme in accordance with applicable legislation, these Terms & Conditions and GHA’s Privacy Policy which is hereby incorporated by reference in its entirety and made a part of these Terms & Conditions.
11.3 Members of the GHA DISCOVERY Programme have the right to obtain information regarding what Personal Data relating to them is registered with GHA by submitting a written and personally signed request to GHA. Members also have the right to demand that GHA rectify or remove any data concerning the Member that is incorrect or incomplete. Furthermore, the Member may write to the address in Section 10.4 below at any time and indicate that he/she no longer wishes to receive direct mailings, whereupon all Personal Data will be deleted when such personal data is no longer necessary for the purpose set out under these Terms & Conditions.
12.1 Local deviations to the GHA DISCOVERY Programme and membership conditions may apply based on mandatory legislation in the relevant country.
12.2 These Terms & Conditions are governed by the federal laws of the United Arab Emirates and the Emirate of Dubai, without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other country’s laws. By participating in the GHA DISCOVERY Programme, Members irrevocably consent and agree that any dispute arising from or relating to the GHA DISCOVERY Programme shall be subject to the exclusive jurisdiction of the courts of the Emirate of Dubai. Claims may not be resolved through any form of class action.
12.3 By participating in the GHA DISCOVERY Programme, Members expressly acknowledge and agree that GHA provides the GHA DISCOVERY Programme, these and other materials, and other services and products “as-is” and, to the fullest extent permitted by applicable law, expressly disclaims any warranties of any kind, express, implied or statutory, including, but not limited to, warranties of merchantability, fitness for a particular purpose, design, accuracy, capability, sufficiency, suitability, capacity, completeness or availability. GHA shall not be responsible for any guarantees, warranties and/or representations made by third party partner companies. Members also agree that GHA does not represent, warrant, or guarantee that the GHA DISCOVERY Programme or any such other products and services will be uninterrupted, without omissions or error, or that defects will be corrected or changes implemented. Under no circumstances, including, but not limited to, negligence, shall GHA be liable for any direct, indirect, incidental, special or consequential damages arising out of the GHA DISCOVERY Programme, the use of DISCOVERY Dollars (D$) or any such other products and services, even if GHA or a GHA authorised representative has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore such exclusions may not apply to certain Members. If GHA is held liable for any damages related to such matters, your absolute and exclusive remedy will be limited to reimbursement for services or products paid for by you but not received from the entity held liable. You hereby waive any and all rights to bring any claim or action related to such matters in any forum beyond two (2) years after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based. If any provision(s) of these Terms & Conditions are held to be invalid or unenforceable, all remaining provisions hereof will remain in full force and effect. The failure by GHA to exercise rights granted to GHA hereunder upon the occurrence of any of the contingencies set forth in these Terms & Conditions will not constitute a waiver of such rights upon the reoccurrence of such contingency.
12.4 In case of inquiries regarding the GHA DISCOVERY Programme, please contact GHA DISCOVERY Customer Care at:
Email: [email protected]
GHA DISCOVERY Customer Care
21st Floor - JBC 5 Tower - Jumeirah Lakes Towers
Dubai - United Arab Emirates - PO Box 487771
12.5 Not all hotels in Global Hotel Alliance participate in the GHA DISCOVERY Programme.
12.6 All of the above information is subject to change.
13.1 All rates quoted are subject to availability and alteration. All special offers quoted are limited and subject to availability and may be subject to requirements such as length of stay, number of people, arrival date, etc.
13.2 While every effort has been made to ensure the accuracy of all information, GHA and GHA Member Brands do not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed hotels and products.
13.3 Online bookings
13.4 VAT: Reservations are subject to prevailing VAT rates applicable during the provision of the service. Therefore, if the prevailing VAT rate changes the costs of the services provided during the stay will be subject to the greater or lesser VAT rate as applicable.
13.5 Pricing errors: GHA and GHA Member Brands reserve the right to cancel contracts based upon incorrect information being displayed in relation to price or service.
13.6 Guaranteed reservations: Your credit card details are taken at the time of booking for guarantee purposes only. By securing your online reservation with a credit card, your room is guaranteed until the particular time specified during your reservation process, after which the room is released and may be resold. All reservations made on es.ghadiscovery.com can be guaranteed by a major credit card (Visa, Mastercard, American Express, Diners). In the case of a no-show, your credit card may be charged a penalty fee.
13.7 Cancellations: Cancellations must be received by es.ghadiscovery.com and GHA Member Brands within the cancellation period indicated on the reservation confirmation. If cancellation is not received by the required date, the GHA Member Hotel may charge a late cancellation fee.
13.8 Promotions and offers: Please note that all promotional offers are subject to specific terms, conditions and restrictions listed on the specific webpage. All special offers are subject to availability.
13.9 Site use: es.ghadiscovery.com is intended to assist the consumer in determining the availability and booking of a hotel reservation. Apart from printing information in connection with your travel, you are not entitled to reproduce, replicate, sell, resell or otherwise exploit the websites listed above unless we provide you with prior written permission to do so.
13.10 Eligibility of use: Use of the es.ghadiscovery.com websites and mobile app is restricted to people over the age of 18 who can enter into binding contracts.
13.11 Passwords: You are responsible for maintaining the confidentiality of your own password and account for all activities that occur under your account.
13.12 Links to third party websites: Links that feature on es.ghadiscovery.com are links to other sites that we believe may be of interest to you. By providing these links we are not endorsing or recommending such sites or the services or material provided by them. We, therefore, accept no responsibility for the materials, services or other situations at or related to or from any other website.
13.13 Disclaimer:
13.14 Jurisdiction:
Effective 7 December 2021 DISCOVERY Loyalty programme renamed GHA DISCOVERY Loyalty. Local Experiences will no longer be awarded but can be purchased. Members will earn rewards points called DISCOVERY Dollars (D$) on Net Eligible Spend. Terms and Conditions have been updated to reflect updates.
Effective 16 May 2018 Terms and Conditions are now governed by the federal laws of the United Arab Emirates and the Emirate of Dubai.
Effective 24 October 2012 residences and villas have been excluded from upgrade options. 48-Hour Reservations Guarantee restrictions have been added to resort locations.
Effective 13 August 2012 DISCOVERY Local Experience Gold Level Awards will no longer be issued. All existing DISCOVERY Local Experience Gold Level Awards will be honoured for redemption through the earlier of either their expiration date or December 31, 2012.